Legal

Privacy Policy

Last updated: May 21, 2026

1. Introduction

SkyReserve ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skyreserve.ai and use our services, including flight booking, co-flyer matching, and our AI travel assistant Grace.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

Information You Provide

  • Contact information: Name, email address, phone number, and mailing address
  • Travel details: Departure and arrival cities, travel dates, passenger counts, and flight preferences
  • Account information: Login credentials and profile preferences
  • Co-flyer profile data: Travel preferences, frequency, and matching criteria you provide
  • Communications: Messages sent through our contact forms, Grace AI assistant, and support channels
  • Payment information: Billing details processed through our secure payment partners

Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, and device identifiers
  • Usage data: Pages visited, time spent on pages, click patterns, and referral sources
  • Location data: Approximate geographic location derived from your IP address
  • Cookies and tracking technologies: As described in our Cookie Policy

3. How We Use Your Information

We use the information we collect to:

  • Match you with available flights, charters, and empty-leg opportunities
  • Power Grace, our AI travel assistant, to provide personalized travel recommendations
  • Facilitate co-flyer matching with compatible travelers
  • Process bookings and coordinate with aircraft operators
  • Communicate with you about your trips, account updates, and service improvements
  • Improve our platform, develop new features, and optimize user experience
  • Ensure security, prevent fraud, and comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Aircraft operators and partners: To fulfill your flight bookings and charter requests (e.g., Pinnacle Aviation)
  • Co-flyer matches: Limited profile information shared with potential co-flyers, only after mutual opt-in
  • Service providers: Trusted vendors who help us operate our platform (payment processing, hosting, analytics)
  • Legal requirements: When required by law, regulation, or legal process
  • Safety and security: To protect the rights, property, or safety of SkyReserve, our users, or the public

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for a minimum of seven years to comply with aviation and financial regulations. You may request deletion of your account data at any time by contacting us.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Portability: Receive your data in a structured, commonly used format
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restrict processing: Limit how we use your data in certain circumstances

To exercise any of these rights, contact us at our contact page or email privacy@skyreserve.ai.

7. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion of your data, opt out of the sale of personal information (we do not sell your data), and not be discriminated against for exercising your privacy rights.

8. European Residents (GDPR)

If you are located in the European Economic Area, we process your data based on legitimate interests, contractual necessity, consent, or legal obligation. You have additional rights including the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: